Do you need help? Please call us at (516) 513-1408.
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Remember, our packages are sent insured and require signatures, so you may prefer to have us ship to a work address.
Call us with any questions at 516-513-1408. Many of the photos used are of samples that are custom-made to your order specifications. Most of our products are made to order after you place your order.
In stock items are generally shipped in 48 to 72 hours.
Gemstone Items that are set to your order specifications will ship in 7-10 days by your chosen method.
Customized orders that you design are subject to a 3-4 week delivery.
No international shipping.
Gold Fire Diamonds stands behind the quality of our products. If, for any reason, you are not satisfied, you may return your purchase in its original unused, unaltered condition and packaging with tags intact within 15 days of delivery.
We will issue a full refund of the purchase price less the cost of shipping and handling. If the item is found to be defective we will replace it.
Please note that any pieces custom designed for you are not eligible for return.
You must email us at firstname.lastname@example.org or call us at 516-513-1408 to let us know you are returning the item and the reason for the return.
Returns that exceed 30 days are subject to a 15% restocking fee. All returns will be processed within seven days of arrival at our facility. Package the item securely to avoid damage during shipping.
Ship your package via U.S.postal service registered mail, insure it for the total value of the contents, and request a return receipt for confirmation that your shipment arrives at its destination. You are responsible for the shipping costs when returning items for refund.
Send the item to Gold Fire Diamonds 1662 Old Country Rd., #665, Plainview, New York 11803.
Please note that Gold Fire Diamonds is not responsible for loss or damage to your package during shipment and up to the point that it has been delivered to our facility. We do not accept C.O.D. shipments for return.